Connecting to the Internet fails after installation

If you are unable to connect to the Internet after installing ZoneAlarm security software, the first troubleshooting step is to determine whether ZoneAlarm security software is the cause. If you are unable to follow the steps below, for example, if you can't clear the Load ZoneAlarm security software at startup check box, contact ZoneAlarm technical support.

To determine if ZoneAlarm security software is the cause of connection problems:

Select Overview|Preferences.
In the General area, clear the check box Load ZoneAlarm security software at startup.

A warning dialog labeled ZoneAlarm TrueVector Service opens.

Click Allow.
Restart your computer, then try to connect to the Internet.

If you can connect	Your ZoneAlarm security software settings may be the cause of your connection problems. Make sure that your browser has access permission.
If you cannot connect	Your ZoneAlarm security software settings are not the cause of your connection problems.